Shipping and return policies for The Vailix

Shipping Info

We ship using USPS. Typically orders ship within 5 business days of purchase. Please check the USPS website for delivery schedules in your area.

Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

Our clothing/apparel can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:
1) The product was purchased in the last 30 days
2) The product isn't used or damaged
3) You have the receipt or proof of purchase
4) You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us by email: thevailix@gmail.com

Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
1400 River Rd, Apt B Charlottesville, VA 22901 USA

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Vailix.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email: thevailix@gmail.com